Terms and Conditions

Products, Contents, and Specifications

Collections will do it’s best to provide accurate descriptions on all products. Certain weights, measurements and similar descriptions are approximate and are provided for convenience purposes only. All features, content, specifications, products, and price of products and services described or depicted on https://risenphoenixtcg.crystalcommerce.com/, are subject to change at any time without notice. https://risenphoenixtcg.crystalcommerce.com/ will not warrant that product descriptions, quantities in stock, prices, or other contents of the product as accurate, reliable, or current. If a product is not described by the site as received, please contact our customer services.

Prices

- All prices are subject to change at any time without notice. Our prices are based from current market activity to provide you with a very competitive and reasonable pricing.

U.S. Payment Options

Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards. For the safety and security of consumers and card holders, we may require to contact you for verification before the order is processed and ship for large or even moderate credit card orders. WE are Verified Authorize.net Merchants and all credit card orders are prossed through them. 

Paypal: Paypal payments can be be paid directly through our checkout. IMPORTANT: Please make sure your shipping address matches with the Paypal shipping address you choose. We will ONLY ship to your Paypal address.

Cash and Checks: We will NOT accept cash and check payments. 
We reserve the right to refuse or cancel orders that are paid by checks. 
We are not responsible for any lost or misdirected payments which are sent by mail.

International Payment Options

- Must be received in United States Dollars (USD).

Paypal: For over 10 years, many international customers have found success in submitting payment by www.paypal.com. Paypal payments can be be paid directly through our checkout. IMPORTANT: Please make sure your shipping address matches with the Paypal shipping address you choose. We will ONLY ship to your Paypal address.

Credit Card: Due the difficulty of International Credit Card verification, we will not accept international credit cards without a one-time verification check. Please expect a delay of 3-7 days for this verfication check.  Upon receiving your order, we will contact you with our verification procedure.

Pre-Orders

All Pre-orders will be shipped on the release date of the product or the following day. Orders will be scheduled on a first paid, first ship basis. Please note that the release dates of products are subject to change by the manufacturers of the product(s). We recommend to place pre-order items separately from items that are in-stock. Any orders with both Pre-Order and In-Stock items will be shipped together on the release of the pre-ordered item(s) or when all item(s) are available to ship. Our system will not be able to split an order from Pre-Order and In Stock item(s). If you have placed an order for both Pre-Order and In Stock item(s) and would like us to ship In Stock items first, please e-mail collectorspr@gmail.com and we will require an extra shipping charge to ship two separate packages. Pre-Orders are considered “Reserved” once the order is paid for. If your Pre-Order is not paid and “Reserved”, we reserve to right to cancel at any time without further notice and you may re-order the same item at the new Pre-Order price. Should any item be canceled by the manufacturer, we will notify you and refund your payment. Pre-Order prices for single cards often vary day to day during spoiler seasons. We honor our presale prices and will not cancel an order if the price on the item goes up. Likewise we will not cancel preorders if the item goes down. Once you preorder with us, the price is "locked in" on the item. 

Returns

We accept returns based on the following conditions:

-We must be notified within 7 days of receipt of the product.Please contact us by phone 939-633-9567 or e-mail collectorspr@gmail.com.

-All merchandise must be in the exact same condition as it was sent. If the product have been opened, tampered with, played with, broken, or altered in any fashion we will be unable to accept your claim.

-If the return is due to an error by our company, we will accept full responsibility for all shipping and replacement costs. If such mistake has occurred please contact us immediately to make arrangements for a replacement package to be sent and for the mistaken product to be returned. Depending on the method of payment a refund check or store credit will be issued to you.

-If the return is not due to an error by our company, we will refund you the amount of the product(s) only and not for the shipping costs related to the items returned.

Please ship returns to:
Collections (Returns)
Att: Francisco Gonzalez

Po Box 5016

Carolina, PR 00984-5016

United States

Include the original invoice and we kindly ask that you package all items carefully to insure safe shipping by the carrier provider. We are not responsible for any lost or stolen package returned to us, so we recommend that you use a confirmation service to track the package. Upon receiving your returns, a manager will inspect and issue a refund. Refunds are normally issued 3 - 5 days after the returns are received.

Your Account

By using this site, you take responsibility for the safety of your password and using it on our Web site. You agree to take responsibility for any activity that takes place under your account or password. Collections does sell products useable by children, but its does not sell to children. It will sell to adults who buy on behalf of children. If you are under 18, you may only use our Web site with the consent and overview of a parent or guardian. Collections reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Cancelations

Please e-mail collectorspr@gmail.com if you would like cancel an order. For orders that have not been “Shipped”, we will cancel your order and if your order has been paid for, we will issue a refund. Please allow 3 - 5 days for refund to be issued. For orders that have been “Shipped”, please refuse the package upon delivery for the package to be returned to us. When your order is returned to us, we will consider the order as “Returns” and refund you for the products returned and not the shipping costs related to the order.

*Collections reserves the right to cancel any order without notice. All cancelations will be refunded in full.

Lost, Stolen, or Damaged Packages

Although these situations rarely occur, they are uncontrollable by Collections supervision once the package is handled by the selected couriers. We trust our couriers to deliver packages promptly and safely, however we will still package and handle orders with care and concern. Our couriers provide services to protect against lost, stolen, or damaged packages. For peace of mind and safety, we suggest you select the proper services which provide insurance. With insurance, should your package be deemed to be any of the above situations by a manager and not tracked as “delivered” by the courier, if available at that time, we will be able to reissue another order of the same products. If using an untraceable and uninsured method, it is under that customers’ understanding that they are taking the risk and chance of a lost, stolen, or damage package and that https://risenphoenixtcg.crystalcommerce.com/ will not be held liable to replace, reship, or refund for the package. If your package is traced as “delivered” and no one at the destination has received the package, please contact your nearest courier to report the problem.

We reserve the right to change, modify or amend our policies at any given time. Please check our Privacy Policies page periodically for any changes. Should there be any questions that we did not cover, please feel free to call us at 939-633-9567 or E-Mail collectorspr@gmail.com.

Force Majeure

Neither party shall be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused by causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, acts of civil or military authorities, national emergencies, fire, flood, acts of God, insurrection, and war, provided the party involving this Section immediately provides notice thereof to the other and does everything reasonably possible to resume its performance thereunder. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.

Thank you very much for your business. We look forward to your providing you with service!